FAQ2022-04-20T17:48:18+02:00

FAQ

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+39 351 700 9230

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FAQ

Will i get the refund if i cancel the booking?2022-04-20T11:02:57+02:00
  • The entire amount will be refunded if you cancel the booking until 48 hours before the day of the tour;
  • If the cancellation will be notified 24 hours before the day of the tour, a penalty of 50% will be applied;
  • 100% of penalty without refund in case of  “no show“ the day of the tour and less than 24 hours, also in case of a single cancellation about one member of the group.
How can i book and confirm the tour?2022-04-20T10:42:52+02:00

You can confirm the tour filling out the online form, contactins us by phone or sending an e-mail.
A deposit may be required.

Will the tours be carried out on the snow at winter time?2022-04-20T10:43:12+02:00

The tours can be carried out in snowy conditions if there are the necessary safety measures.
In case of bad weather conditions, the guide could establish variations about the tour for safety reasons.
If the tour is cancelled because of bad weather, the amount will be refunded if paid in advance.

Will the private tours undergo price changes?2022-04-20T10:43:28+02:00

Yes, The private tour undergoes a price change.

Will the tours be private or with groups?2022-04-20T10:45:08+02:00

During the high season period small groups could be formed, it’s possible to request a private tour during the booking phase depending on your needs .

Can i book a tour if i am alone?2022-04-20T10:45:49+02:00

We usually make the tour for one single person providing that he pays the price for 2 people.

Can i book a last minute tour?2022-04-20T10:43:41+02:00

We cannot guarantee availability about last minute bookings.

Will the tours be carried out by jeep 4×4?2022-04-20T10:43:56+02:00

Jeep 4×4 is not necessary for this types of tours because the roads are accessible by cars, bus, suv, minivan, bikes, , etc.
Anyway, the organization usually works with Suv , cars, minivan and jeep as necessary.

What type of clothing do you recommend for excursions?2022-04-20T10:44:47+02:00

We recommend you to wear long trousers, closed toe shoes and bring a windproof jacket, the weather can be variable depending on the seasons and days.

Do prices include meals and entrance tickets in other sites?2022-04-20T10:44:32+02:00

NO, prices don’t include entrance tickets for museums, theaters, cableway, parkings, meals and must be paid by customer.
Only free tasting is included at the end of each tour and the meal at winery about “Etna Wine Tour”.

Is there a surcharge to pay for pick up and drop off outside catania?2022-04-20T10:44:21+02:00

Yes, there is a surcharge to pay only outside of Catania, Taormina and surroundings areas € 50,00, Siracusa and surroundings areas € 65,00

Does any excursion include pick up and drop off?2022-04-20T10:44:09+02:00

Yes, we will pick you up at your accomodation or meeting point to establish during the booking phase.

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